Privacy Policy

School of Trauma Release & Lexi Dells (Waves of Wellness)

Customer Privacy Notice (ICO generated)

 

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact details

Email  School of Trauma Release = [email protected]

            Lexi Dells Waves of Wellness = [email protected]

 

What information we collect, use, and why

 

We collect or use the following information for student education and welfare:

• Names and contact details for students/children
• Gender
• Pronoun preferences
• Next of kin and emergency contact information
• Payment details and financial information including transactions
• Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
• Welfare information (includes family and home life circumstances and history)
• Photographs
• Attendance and reason for absence data
• Account access information
• Exam results and qualifications
• Information relating to compliments and complaints
• Exclusion, suspension and behavioural information

  

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Payment details
• Account login or user information
• Purchase or service history
• Video recordings of public areas
• Audio recordings of public areas
• Call recordings
• Financial transaction information
• Information relating to health and safety (including incident investigation details and reports and accident book records)
• Correspondence
• Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
• Attendance and reason for absence data

 

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

• Racial or ethnic origin
• Health information

 

We collect or use the following information for information updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Photographs
• Website and app user journey information
• Records of consent, where appropriate
• Alumni records

 

We collect or use the following information to comply with legal requirements:

• Health and safety information
• Safeguarding information
• Any other personal information required to comply with legal obligations

 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

The lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure- You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing- You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information for student education and welfare are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Collection of limited personal data enables us to tailor our marketing to an individual\'s area of interest.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

• Information is kept for 7 years

 

Who we share information with

Data processors

International Practitioners of Holistic Medicine. This data processor does the following activities for us: They provide certification to our students

Angela Nolan. This data processor does the following activities for us: They teach on some of our courses

Judith Hart. This data processor does the following activities for us: They teach on some of our courses and are the safeguarding lead for the School of Trauma Release

Ahasun Habib. This data processor does the following activities for us: They are the School's website developer

Stuart Panter. This data processor does the following activities for us: They are working on website development and Search Engine Optimisation (SEO).

Others we share personal information with

• Examination boards and bodies
• Publicly on our website, social media or other marketing and information media

 

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Ahasun Habib

Category of recipient: Website developer and designer

Country the personal information is sent to: Bangladesh

How the transfer complies with UK data protection law: There is an International Data Transfer Agreement in place through the Fiverr platform that complies with UK GDPR

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated - May 2026