Terms & Conditions
School of Trauma Release & Lexi Dells (Waves of Wellness)
These Terms & Conditions apply to all training courses, programmes, workshops, retreats, masterclasses, online learning & toolkits, 1:1 sessions, consultancy services and digital materials provided by the School of Trauma Release, and Lexi Dells (Waves of Wellness) (“we”, “us”, “our”).
- Introduction
1.1 By booking or purchasing any of our programmes (“Programme”) or services (“Service”), you confirm that you have read, understood, and agree to these Terms & Conditions.
1.2 Our programmes & services are intended for education, professional development, and personal wellbeing learning and are not for resale or commercial redistribution.
1.3 This contract is governed by UK law and is available in English only.
1.4 If purchasing a Programme or Service as a gift, you are responsible for ensuring the recipient is aware of and agrees to these Terms.
1.5 Our Programmes and Services are not a replacement for medical, psychological, psychiatric, or therapeutic treatment. It is your responsibility to assess your physical, emotional, and mental readiness to participate. If in doubt, consult your GP or healthcare professional before booking.
- Roles & Responsibilities
2.1 Through our Programmes and Services, we provide tools, education, guidance and experiential practices to support trauma-informed understanding, wellbeing and nervous-system regulation and practice. Outcomes cannot be guaranteed.
2.2 For training programmes, you confirm that you either:
- Hold a relevant holistic or therapy qualification, or
- Have an appropriate level of personal development, self-responsibility, and readiness to engage safely with the material.
2.3 Some sessions, workshops or retreats may include non-intimate, consensual touch as part of educational demonstration or practice. Touch is never applied to intimate areas. You must inform us in advance if you do not wish to be touched or if there are specific areas you do not consent to.
2.4 You remain fully responsible for your wellbeing and boundaries throughout the Programme and by taking part in our services, you acknowledge that:-
- Participation is voluntary
- Everyone’s experience and results will be different; and
- You are responsible for your own wellbeing, choices and actions during and after your participation, including at any in-person events or retreats.
2.5 We work hard to ensure that our services are delivered with reasonable care and skill and are as described. However, because our services involve personal experience, reflection, and participation, we cannot guarantee that you will find a course, coaching session, or retreat enjoyable, inspiring, or suitable for your expectations.
Disappointment or dissatisfaction based on personal preference or expectation alone does not amount to a failure to provide our services with reasonable care and skill, and outcomes are not guaranteed.
2.6 Except for the matters set out in clause 2.7 below, our total liability to you for any claim arising in connection with our services, whether in contract, negligence or otherwise, will not exceed the total amount you paid to us in the 12 months before the claim arose.
2.7 Nothing in these Terms limits or excludes our responsibility for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of your legal rights under the Consumer Rights Act 2015; or
- any other responsibility that we are not allowed to limit or exclude by law.
- Booking & Payment
3.1 Bookings are made via our online booking or checkout system. A booking is confirmed once you receive email confirmation.
3.2 Participants must be 18 years or older, unless otherwise agreed in writing.
3.3 Fees must be paid in line with the payment option selected at checkout.
3.4 All digital products and session materials are provided for personal use only. Resale, sharing, copying, or commercial use is strictly prohibited.
- Cancellations & Refunds
4.1 Statutory 14-Day Cooling-Off Period (Online, Toolkits & Distance Sales)
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an online or distance purchase within 14 days of the date of purchase.
To cancel within this period, written notice must be sent to the organisation you have purchased from - either📧 [email protected] or for Lexi Dells (Waves of Wellness) use [email protected].
This right is subject to the conditions below:-
Digital Content & Online Materials (including Toolkits)
By enrolling in any online or blended Programme, purchasing digital downloads or online content, you acknowledge that:
- You are granted immediate access to digital materials, including videos, recordings, manuals, PDFs, workbooks, and online portals.
- Once digital content has been accessed, streamed, or downloaded, this constitutes partial delivery of the service.
Refunds during the cooling-off period:
- If no digital materials have been accessed, you are entitled to a full refund.
- If digital materials have been accessed, we reserve the right to:
- Deduct a reasonable proportion of the fee, or
- Decline a refund where access is deemed substantial.
Where you consent at checkout to immediate access to digital content, you acknowledge that your right to cancel may be waived once delivery begins, as permitted by law.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
4.2 Masterclasses
- Payment is due at the time of booking.
- Bookings close 24 hours before the masterclass.
- Please ensure the masterclass is suitable for you before purchasing.
- No refunds are available once purchased, except where required by law.
4.3 Training Courses & Programmes
- A 10% deposit is payable at booking and is non-refundable.
- The full balance must be paid by the end of the course.
- Where a payment plan is selected, all instalments must be completed, even if you choose not to attend, complete, or engage with the Programme.
- No refunds are offered for missed sessions, late arrival, or incomplete participation.
Under exceptional circumstances, and at our discretion, we may agree to transfer your place to the next available intake, subject to availability.
4.4 Workshops & Retreats
Workshops
- A 20% non-refundable deposit is required.
- Final balance due 14 days before the event.
- No refunds are available, except where required by law.
Retreats
- A 20% non-refundable deposit is required.
- Full balance due 6 weeks before the retreat start date.
Retreat refunds & transfers:
- Within 7 days of the start date: no refunds or transfers.
- Between 7–14 days: transfer to a future retreat may be offered.
- More than 14 days: refund available minus the deposit.
Places are limited and allocated on a first-come basis.
4.5 1:1 Sessions (Online & In Person)
- Sessions must be paid in full at least 48 hours before the scheduled session.
Cancellations:
- Within 24 hours of the session: no refund
- Between 24–48 hours: 50% refund
- More than 48 hours: full refund
No refunds are offered for late arrival, missed sessions, or early termination.
Where possible, we may offer rescheduling at our discretion.
4.6 Consultancy Services
Consultancy services are time-based and bespoke.
Once commenced, consultancy sessions are non-refundable.
Cancellations are subject to the same notice periods as 1:1 sessions unless otherwise agreed in writing.
4.7 How to Cancel
All cancellation requests must be in writing to the organisation you have purchased from - either 📧 [email protected] or for Lexi Dells (Waves of Wellness) [email protected]
Please include your full name, Programme or Service purchased, and date of purchase.
5 Trauma-Informed Notice
The School of Trauma Release & Lexi Dells Waves of Wellness offer body-based trauma-informed education, experiential learning and wellbeing support. We encourage participants to book only when they feel ready and resourced. If you are unsure whether a Programme or Service is suitable, please contact us before purchasing.
- 6. Safety & Well-being
6.1 Programmes and Services may include trauma release education & practices, kinesiology-informed approaches, meditation, vagus nerve education, movement, trauma-release boxing concepts, and energy-based awareness. These are educational and experiential and not a substitute for therapy or medical treatment.
6.2 You are responsible for assessing your ability to participate. If you experience discomfort or distress, you must stop and seek appropriate support.
6.3 Pregnancy: Always seek medical advice before participating. You are solely responsible for your safety and that of your baby.
6.4 We work in alignment with professional standards associated with bodies such as the International Practitioners of Holistic Medicine and the Complementary & Natural Healthcare Council (CNHC). However, we do not accept responsibility for individual reactions, interpretations, or outcomes.
- 7. Boxing & Fitness-Based Training Waiver (where applicable)
7.1 A basic risk assessment will be conducted for training environments.
7.2 Participation in boxing or fitness-based educational elements carries inherent risks, including strain or injury.
7.3 By participating, you confirm that:
- You take part at your own risk
- You are medically fit to attend
- You release the School of Trauma Release from liability for injury or damage to personal belongings, except where required by law
- You accept responsibility for any medical costs incurred
7.4 No sparring or physical contact is permitted.
7.5 Participants may be required to sign a waiver and provide emergency contact details.
- 8. Cacao Disclaimer (where applicable)
8.1 Ceremonial-grade cacao may be offered at some events as an optional element.
8.2 If consuming cacao, consult a medical professional if pregnant, on medication, or with heart conditions. Theobromine may increase heart rate and lower blood pressure.
8.3 Consumption is optional and undertaken at your own discretion. You confirm that you are medically fit to participate.
- 9. Intellectual Property & Media Consent
9.1 All content, materials, frameworks, and recordings are the intellectual property of the School of Trauma Release.
9.2 No recording, copying, reproduction, or redistribution is permitted without written consent.
9.3 By attending training, sessions, workshops or retreats you consent to photography, video, or audio recording for educational or marketing purposes unless you opt out in writing by emailing [email protected] or [email protected] (depending on which Programme or Service you have purchased) prior to the event.
- 10. Consumer Rights, Memberships & Payment Plans
10.1 Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
10.2 Where programmes include memberships or subscriptions, these may automatically renew unless cancelled. No refunds are provided for unused portions.
10.3 Where payment plans are used, it is your responsibility to ensure they are cancelled at the appropriate time. Any system errors will be corrected within 28 days of notification.
- Events Outside Our Control
11.1 We will not be responsible for any delay or failure to perform our obligations under these Terms where that delay or failure is caused by events beyond our reasonable control (an Event Outside Our Control).
An Event Outside Our Control may include, for example:
- extreme weather conditions;
- fire, flood or natural disaster;
- epidemics, pandemics or public health emergencies;
- acts of government or public authorities;
- strikes, industrial action or transport disruption;
- failure of utilities, internet services or digital platforms;
- illness, injury or unavoidable unavailability of key personnel; or
- failure or closure of venues or accommodation providers.
If an Event Outside Our Control occurs, we will contact you as soon as reasonably possible; and we may suspend, postpone or make reasonable changes to the affected services.
Where possible, we will offer you a rescheduled date; a suitable alternative; or access to a comparable online service.
If the affected service cannot reasonably be provided or rescheduled, we will provide a refund for the part of the service you have paid for but not received, in line with your statutory rights.
12. International Clients, Governing Law & Jurisdiction
11. Terms & Conditions
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
By purchasing, accessing, or participating in any training, course, workshop, retreat, programme, membership, coaching, therapy, or service provided by Lexi Dells, Waves of Wellness, or School of Trauma Release, you agree that any disputes, claims, or legal proceedings arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
This applies regardless of the participant's country of residence or location from which the services are accessed.
Data Protection
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
If you access our services from outside the United Kingdom, you acknowledge that your personal information will be processed and stored in accordance with our Privacy Policy.
Language
These Terms and Conditions are written in the English language.
If they are translated into another language for convenience, the English version shall prevail in the event of any inconsistency or dispute.
Acceptance of Terms
By booking, purchasing or participating in any service, programme, course, workshop, retreat, consultation, membership or digital product, you confirm that you have read, understood and agree to these Terms and Conditions.
This agreement is entered into with a business established and operating in England and Wales and is governed accordingly.
Professional Services
Unless expressly stated otherwise, all services provided by School of Trauma Release™ and Blissness™ are educational, wellbeing, coaching and professional development services.
Our services are not intended to diagnose, treat or cure any medical, psychiatric or psychological condition and are not a substitute for advice, diagnosis or treatment from a suitably qualified medical, healthcare or mental health professional. Clients should continue to seek appropriate professional medical care where required.
School of Trauma Release & Lexi Dells (Waves of Wellness)
Customer Privacy Notice (ICO generated)
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email School of Trauma Release = [email protected]
Lexi Dells Waves of Wellness = [email protected]
What information we collect, use, and why
We collect or use the following information for student education and welfare:
- Names and contact details for students/children
- Gender
- Pronoun preferences
- Next of kin and emergency contact information
- Payment details and financial information including transactions
- Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
- Welfare information (includes family and home life circumstances and history)
- Photographs
- Attendance and reason for absence data
- Account access information
- Exam results and qualifications
- Information relating to compliments and complaints
- Exclusion, suspension and behavioural information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Payment details
- Account login or user information
- Purchase or service history
- Video recordings of public areas
- Audio recordings of public areas
- Call recordings
- Financial transaction information
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
- Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
- Attendance and reason for absence data
We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
We collect or use the following information for information updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Photographs
- Website and app user journey information
- Records of consent, where appropriate
- Alumni records
We collect or use the following information to comply with legal requirements:
- Health and safety information
- Safeguarding information
- Any other personal information required to comply with legal obligations
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
The lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and welfare are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Collection of limited personal data enables us to tailor our marketing to an individual\'s area of interest.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
International Data Processing
We are a business established in England and Wales and process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
If you access our services from outside the United Kingdom, you acknowledge that your personal information may be processed and stored within the United Kingdom. We take appropriate technical and organisational measures to protect your personal data in accordance with UK data protection law.
Where we get personal information from
How long we keep information
- Information is kept for 7 years
Who we share information with
Data processors
International Practitioners of Holistic Medicine. This data processor does the following activities for us: They provide certification to our students
Angela Nolan. This data processor does the following activities for us: They teach on some of our courses
Judith Hart. This data processor does the following activities for us: They teach on some of our courses and are the safeguarding lead for the School of Trauma Release
Ahasun Habib. This data processor does the following activities for us: They are the School's website developer
Stuart Panter. This data processor does the following activities for us: They are working on website development and Search Engine Optimisation (SEO).
Rebecca Phillips. This data processor does the following activities for us: they are managing the accounts for the business
Others we share personal information with
- Examination boards and bodies
- Publicly on our website, social media or other marketing and information media
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Ahasun Habib
Category of recipient: Website developer and designer
Country the personal information is sent to: Bangladesh
How the transfer complies with UK data protection law: There is an International Data Transfer Agreement in place through the Fiverr platform that complies with UK GDPR
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
By purchasing, accessing, or participating in any training, course, workshop, retreat, programme, membership, coaching, therapy, or service provided by Lexi Dells, Waves of Wellness, or School of Trauma Release, you agree that any disputes, claims, or legal proceedings arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
This applies regardless of the participant's country of residence or location from which the services are accessed.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated - May 2026